What happens when I place an order?
You will receive a confirmation email with an order number. Please use this number in all correspondence.
When can I expect to receive my order?
We will dispatch all items within 3 working days of receiving full payment. All Uk orders will be shipped via 1st Class Royal Mail and should take 1 -2 working days. European orders by 1st class Air mail, 5 - 7 days. USA and rest of the world 1st class Air Mail, 10 - 14 days.
Can I request a different colour combination?
Yes. Please contact us direct with your bespoke order requirement. We are happy to mix and match colours of your choosing from our colour cards. However, as this would be a unique item made specially for you, unfortunately we cannot offer a return facility on any bespoke orders.
Can I request a specific size of hat or gloves?
Yes. Please contact us direct with your bespoke order requirement. All products are one size specific to each category: women, men and kids. Whilst our sizes generally fit most people, we appreciate that not all people are the same size. However, as this would be a unique item made specifically for you, unfortunately we cannot offer a return facility on any bespoke orders.
How do I exchange an item?
If you wish to exchange an item, you can do so within 14 days. The item must be unworn/ undamaged and with all labels / packaging intact when it reaches us. You will have to pay for all postage to return the item to us and for us to resend it to you.
Can I place a back order for an out of stock item?
In most cases this is possible and we will email you to let you know when an item is likely to be back in stock again. However, on occasion some colours and styles may have been discontinued and availability on such items will be limited. Please contact us direct and we will try our best to locate an item for you.
How do I look after my purchase?
It is advisable to keep all washing to a minimum with any wool. We recommend hand washing all Gilly B items in cool water using a mild detergent or shampoo. Always rinse well in cool water without wringing. We find placing the item between two towels and patting dry will help absorb excess moisture. Always dry flat. Alternatively dry cleaning will work just as well.
If you have any other enquiries or comments please do not hesitate to contact us via email.